Twelve Brazilian airports were among the 50 best in the world, according to AirHelp Score 2019, the international ranking of the best airports and airlines in the world. Among the top 25, Rio de Janeiro scored two airports: Santos Dumont, who finished 17th and Rio Internacional RioGaleão (25th place). The classification is made by AirHelp, the largest international organization of air passenger rights.
“Brazil was the country that most had airports among the 50 best in the world, with representation in four of the five regions of the country: South, Southeast, Northeast and Midwest. Punctuality is the index in which Brazilian airports were better 11 of the 12 airports had a grade above eight. Secondly, comes the quality of services and, finally, the quality of retail, which takes into account food options and stores, “said Karin Herbsthofer, a specialist in rights of AirHelp passengers. She believes that an improvement of Brazilian airports in these criteria can help raise her position in the ranking.
According to the survey, released yesterday (9), Afonso Pena International Airport in Curitiba (PR), obtained the fourth best placement, with 8.37 points. The three best airports in the world are Qatar’s Hamad International Airport with 8.39 points, the same as Tokyo Haneda International Airport, followed by Athens International Airport with 8.38 points. The International Airport of Viracopos, in Campinas (SP), occupies the 10th position, with 8.25 points. Last Brazilian airport listed was that of Guarulhoo, which occupies the 45th position, with a total of 7.76 points.
Launched in 2015, it is considered the most comprehensive and accurate assessment of airlines and airports. From there, AirHelp annually produces a global ranking of the world’s best-known airports. This year, 132 best-known and most widely used airports in the world were analyzed and classified.
The methodology considers three factors for the score of the aerial terminals. Punctuality has a weight of 60%. In order to compile this year’s ranking, flights between January 1 and December 31, 2018 were analyzed. It is calculated how many flights were on time, and then this number is expressed as a percentage. The higher the score, the higher the percentage of flights on time on a normal day. For example, a score of 8.5 means that 85% of flights were on time.
Another criterion is the quality of service, with weight of 20%. This item was asked more than 40 thousand people from 40 different countries, of which 2.5 thousand were Brazilian. Travelers were asked to rate airports in terms of customer service; safety waiting times; and cleaning, using a scale from very good to very bad. Each rating was given a numerical value (from 1 to 5). Adding these rankings, analysts have come up with a final score. The higher the score, the better the airport on all these service factors.
The third criterion is retail, which includes food and stores and also weighs 20%. Passengers were asked what they thought of airports in terms of shopping and food options. Again, they rated each one on a scale from very good to very poor, giving each rating a numerical value (from 1 to 5), and then making the final score. The higher the score, the better these facilities are considered for the airport. In order to arrive at the final ranking, the three factors are added, considering however that the performance in terms of punctuality must exceed the importance of the service and the airport facilities.
AirHelp pointed out that it is not possible to compare the search results with previous years, because this year’s methodology gave more weight to the issue of punctuality, and this impacts on changes in punctuation.